Check the condition
Products must be unused, unopened where applicable, and returned with the original packaging and candles undamaged.
Returns & exchanges
A careful process for delicate products.
We want every order to feel right. If something is not correct, start here so we can help quickly and keep the process clear.
Request supportContact support
Send your order number, reason for return and clear product photos if something arrived damaged.
Pack with care
Use protective packaging so glass, wax and fragrance products arrive back safely.
Receive confirmation
Once received and checked, we confirm the refund, exchange or next step by email.
Conditions
Before sending anything back.
Under the EU right of withdrawal, return or exchange requests must be submitted within 14 days of delivery.
After the 14-day cooling-off period, a return or exchange is no longer possible unless the item is defective, incorrect, or another legal right applies.
Returns are accepted only when the original packaging is not damaged and the candles themselves are not damaged.
Used candles, opened diffusers and damaged-by-use items cannot be returned.
Damaged or incorrect items should be reported as soon as possible with photos.
Original shipping costs may be excluded unless the item arrived incorrect or damaged.
Ready to start?
Skip all this and complete the return form.
Have your order number, item details and any relevant photos ready before you submit the request.
EU consumer rules
Returns are handled according to European Union law.
All return and exchange conditions on this page are based on applicable European Union consumer rules and are handled in accordance with the law.