Frequently asked questions

After checkout, you will receive an order confirmation by email. If you created an account, the order will also appear in your account dashboard.

If your order has not been packed yet, contact us as soon as possible at support@lvminna.com. We will do our best to help before dispatch.

In-stock products usually ship within 1-2 business days. Delivery time depends on the destination and the carrier.

Pre-order candles need curing time before shipment so the fragrance performs properly. This usually adds a minimum of 7 days before dispatch.

Yes. Products are made in small batches, which helps preserve quality and keeps the experience refined.

Trim the wick before each burn, keep the candle away from drafts, and let the wax melt evenly across the surface during the first burn.

If your item is unused and in its original condition, contact support with your order number and we will guide you through the return process.

Please send us your order number and a clear photo of the product and packaging. We will review it quickly and help with the next step.